When Paul Burrows suffered from hearing loss back in 1994, he lost the ability to understand consonants, which makes speech very hard to follow. "If you take a sentence like 'the cat sat on the mat' and take all the consonants out, that's what I hear," he explains. Later, Burrows was diagnosed with ME and fibromyalgia, making it even more difficult to concentrate on what people are saying. It was at this point that Burrows, who is a social worker, was told by a nurse that he'd have to give...
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